“A Little Yarn Goes a Long Way”– New resources developed to help older...
Aged care services and organisations working with older Aboriginal and Torres Strait Islander people across the country are receiving copies of new resources promoting the Aged Care Complaints Scheme....
View ArticleNew Indigenous audio and animated resources promoting the Aged Care...
Informative and engaging animated and audio resources have been developed by the Aged Care Complaints Scheme (the Scheme) to encourage community members to raise concerns about problems with the...
View ArticleCome visit the Scheme’s exhibitions at upcoming conferences and meet with...
The Aged Care Complaints Scheme (the Scheme) will be attending the Leading Aged Services Australia (LASA) National Congress, the Aged and Community Services Australia (ACSA) National Conference in...
View ArticleThe Aged Care Commissioner website has changed
The Aged Care Commissioner’s (the Commissioner) website has changed from www.agedcarecommissioner.net.au to www.agedcarecommissioner.gov.au. The Commissioner can independently review the Scheme’s...
View ArticleNew stock of Scheme brochures, posters and other printed materials AVAILABLE NOW
Due to high demand, some Aged Care Complaints Scheme resources have been temporarily out of stock. This situation has been rectified, with a new supply of printed materials now available in the...
View ArticleThe Aged Care Complaints Scheme Christmas and New Year shutdown period
The Aged Care Complaints Scheme (the Scheme) will close on Wednesday, December 24 (Christmas Eve) at 12.30pm local time and will re-open on Friday, 2 January 2015.Read more ›
View ArticleScheme website refresh – Have your say!
The Scheme website is about to undergo a refresh. Making sure you have a positive experience when you visit is important to us. We'd love to hear what you think of our website and how we can improve...
View ArticleAged Care Complaints Scheme closed over Easter long weekend
The Aged Care Complaints Scheme (the Scheme) will close on Friday, April 3 (Good Friday) and will re-open on Tuesday, 7 April 2015. You can still lodge an online complaint over this period, however for...
View ArticleArrangements to strengthen independence of aged care complaints handling from...
The Aged Care Complaints Scheme plays an important role in ensuring that older Australians receive quality care and feel safe when receiving aged care services. The 2015 Budget contained an...
View ArticleCompulsory reporting resource update
Approved providers of Australian Government subsidised residential aged care services have clear compulsory reporting requirements in relation to reportable assaults. The Aged Care Act 1997 sets out in...
View ArticleCome visit the Scheme in August!
The Aged Care Complaints Scheme will be attending five conferences throughout August and we welcome the opportunity to speak with you. Conferences will include the Better Practice Conference, the...
View ArticleThere are changes coming for the Aged Care Complaints Scheme (the Scheme).
There are changes coming for the Aged Care Complaints Scheme (the Scheme). Following the transfer of responsibility for administration of the Aged Care Act 1997 (the Act) to the Minister for Health,...
View ArticleAged Care Complaints Scheme Annual Shutdown
The Aged Care Complaints Scheme (the Scheme) will close on Thursday, December 24 (Christmas Eve) at 3pm local time and will re-open as the Aged Care Complaints Commissioner on Monday, 4 January 2016....
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